Privacy Policy

Effective date: January 1, 2025

At Global Artisan Provisions Marketplace, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website, make a purchase, or interact with our services – including PayPal payment processing and worldwide shipping.

1. Information we collect

We collect information necessary to process orders, provide shipping updates, and improve your shopping experience:

• Personal identifiers: Name, email address, phone number, billing/shipping address.
• Payment information: All payments are processed by PayPal. We do not store credit card numbers; we only receive transaction confirmation and PayPal payment ID.
• Order details: Products purchased, shipping preferences, tracking numbers.
• Technical data: IP address, browser type, device info, cookies for analytics and site functionality.

2. How we use your information

• To process and fulfill your orders (including payment via PayPal and arranging worldwide delivery).
• To communicate order status, shipping updates, and customer support.
• To improve our website, personalize your experience, and prevent fraud.
• To send marketing emails only if you have opted in (you can unsubscribe anytime).

3. PayPal & secure payments

4. Worldwide shipping & third‑party carriers

To deliver your order globally, we share your name, address, phone number, and email with our trusted shipping partners (DHL, FedEx, EMS, national postal services). These carriers use your data solely for delivery purposes and tracking notifications. We also share customs information when required by law.

5. Cookies & tracking

We use essential cookies to enable shopping cart and checkout functions. Optional analytics cookies (Google Analytics) help us understand site traffic. You can disable cookies via browser settings, but some site features may not work properly.

6. Data retention

We retain order information for as long as necessary to fulfill legal obligations (e.g., tax records, warranty issues) – typically 7 years. Marketing preferences are kept until you unsubscribe.

7. Your rights

Depending on your location (GDPR for EU customers, CCPA for California residents), you may have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• Request a copy of data we hold about you.

To exercise these rights, contact us at privacy@globalartisan.com or via our contact form.

8. Security measures

Our website uses SSL encryption (HTTPS), and all data transfers to PayPal are secured with TLS. Access to customer data within our organization is restricted to authorized personnel only.

9. Children’s privacy

Our site is not intended for children under 16. We do not knowingly collect personal information from minors.

10. Changes to this policy

We may update this privacy policy occasionally. The latest version will always be posted on this page with a revised effective date.

11. Contact us

If you have any questions about this privacy policy or how your data is handled, please write to:

Global Artisan Provisions Marketplace
Colombo, Sri Lanka
Email: creators.collectivesl@gmail.com
Phone: +94 77 123 4567